Frequently asked questions

We update stock as fish arrive and sell, but live animals move quickly. Prices and availability are confirmed when your order or quotation is confirmed.

Yes — guest checkout is available. An account lets you track orders, save addresses and request wholesale access.

Yes. Message us on WhatsApp with the product code and we will send current photos or a short video where possible.

Fish are fasted before travel and packed in oxygenated bags inside insulated boxes. Packing density depends on species and journey time.

Contact us straight away with clear photos or a video of the unopened bag. See our refund policy for details.

Choose bank transfer at checkout, transfer the total using your order number as the reference, then upload your bank slip from the order page. We confirm the order after verifying the payment.

You can view prices in several currencies. Your order is recorded in the currency you choose at the exchange rate shown at checkout.

Aquarium shops, resellers, breeders and importers. Create an account and submit a short application with your business details.

Send an export inquiry with your destination. Whether we can ship depends on the species, airline routes and your country’s import requirements.

This depends on your country. Your importer is usually responsible for import permits; we prepare the exporter-side documents we are able to issue and confirm them in the quotation.