Refund Policy
Cancellations, refunds and live-arrival issues.
Last updated 8 October 2026. These terms describe how Shan Aquatics operates; requirements in your country may differ.
This is starter text. Please review and adapt it to your business and local requirements before publishing.
Cancellations
You may request a cancellation before payment is verified. After fish are prepared for dispatch, cancellations are at our discretion.
Arrival issues
If there is a problem when your fish arrive, contact us as soon as possible with clear photos or video of the unopened bag. Each case is assessed individually.